Intake Specialist

SERVPRO Team Friermuth; San Marcos (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid holidays

Paid time off

401k with company match

Job summary

SERVPRO San Marcos is seeking an Intake Specialist to join our team in San Marcos, TX. The role focuses on answering phones, greeting visitors, and providing strong customer service while supporting claims and office operations.

Ideal candidates have 2+ years of administrative experience, excellent communication skills, and proficiency with MS Office. Flexible work-from-home options enhance work-life balance, with in-office collaboration for daily operations and scheduling.

Qualifications

• 2+ years of administrative or office experience.
• Customer service experience and scheduling preferred.
• Experience in a service environment is a plus.
• Excellent written and verbal communication, professional tone.
• Proficiency in Microsoft Office and ability to learn new software including Xactimate.

Responsibilities

• Provide excellent customer service over the phone and in person.
• Receive and dispatch lead calls and job referrals.
• Perform accurate data entry and analyze dispatch reports.
• Coordinate crew and job scheduling and assist other departments as needed.

Skills

Customer service

Data entry

Phone etiquette

Organizational skills

Communication skills

Microsoft Office

Xactimate

Education

HSD/GED

Tools

Xactimate

Proprietary software

Job description

Do you want to work for a company who values Teamwork, Quality People, Excellent Service, Fairness, and Mutual Respect? Is creating happy customers, working with a purpose, and personal development important to you? Are you looking for full-time employment with exceptional coworkers and company culture? If you answered YES to these questions, you should consider a career with Servpro San Marcos!

We are currently looking for an experienced Intake Specialist for our location in San Marcos. This position is responsible for a variety of tasks such as answering phones, customer service, and claims support. Bilingual-Spanish a plus! If you have experience in Office Administration, Receptionist, or Customer Service, we would love to hear from you!

We offer the following benefits:

• Medical/ dental/ vision insurance
• Paid holidays
• Paid time off
• 401k with company match

Primary Responsibilities include:

• Provide excellent customer service
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Coordinate crew and job scheduling
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

We are committed to giving all qualified individuals an equal opportunity in employment with our company. Our policy is to administer all personnel actions without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law.

Flexible work from home options available.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.