Intake Specialist

IICRC; San Marcos (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/ dental/ vision insurance

Paid holidays

Paid time off

401k with company match

Job summary

Servpro Tri-Cities in Kennewick, WA is seeking an Intake Specialist to handle phone lines, customer service, and claims support. The role emphasizes accurate data entry, scheduling, and coordination of crew activities.

Bilingual-Spanish is a plus, and experience in office administration or customer service is desirable. The position offers benefits including medical/dental/vision insurance, paid holidays, paid time off, and a 401k with company match.

Qualifications

• 2+ years of administrative or office-related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience in service industry environment a plus.
• Excellent written and verbal communication, courteous and professional tone.

Responsibilities

• Provide excellent customer service
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Coordinate crew and job scheduling
• Perform general administration duties
• Assist other departments, as needed

Skills

Customer service

Office administration

Data entry

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Do you want to work for a company who values Teamwork, Quality People, Excellent Service, Fairness, and Mutual Respect? Is creating happy customers, working with a purpose, and personal development important to you? Are you looking for full-time employment with exceptional coworkers and company culture? If you answered YES to these questions, you should consider a career with Servpro Tri-Cities!

We are currently looking for an experienced Intake Specialist for our location in Kennewick. This position is responsible for a variety of tasks such as answering phones, customer service, and claims support. Bilingual-Spanish a plus! If you have experience in Office Administration, Receptionist, or Customer Service, we would love to hear from you!

We offer the following benefits:

• Medical/ dental/ vision insurance
• Paid holidays
• Paid time off
• 401k with company match

Primary Responsibilities include:

• Provide excellent customer service
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Coordinate crew and job scheduling
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

We are committed to giving all qualified individuals an equal opportunity in employment with our company. Our policy is to administer all personnel actions without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law.

COVID-19 precautions

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Flexible work from home options available.