Remote Intake Specialist — Customer Care & Scheduling Pro

Servpropuyallupsumner; San Marcos (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/ dental/ vision insurance

Paid holidays

Paid time off

401k with company match

Job summary

Servpro San Marcos is seeking an Intake Specialist to join our team in San Marcos. The role handles phone inquiries, customer service, and claims support, with bilingual-Spanish a plus. Experience in office administration or customer service is welcomed.

The position offers benefits and opportunities to work within a team-focused, professional environment, with a commitment to quality and mutual respect.

Qualifications

• 2+ years of administrative or office-related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience in service industry environment a plus.
• Excellent written and verbal communication skills, including proper pronunciation and grammar.
• Polite, confident, and excellent customer service skills.

Responsibilities

• Provide excellent customer service.
• Receive general phone calls and greet visitors.
• Receive and dispatch lead calls and job referrals.
• Perform detailed and accurate data entry, including analyzing dispatch reports.
• Coordinate crew and job scheduling.
• Perform general administration duties.
• Assist other departments, as needed.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Education

HS Diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Servpro San Marcos is seeking an Intake Specialist to join our team in San Marcos. The role handles phone inquiries, customer service, and claims support, with bilingual-Spanish a plus. Experience in office administration or customer service is welcomed.

The position offers benefits and opportunities to work within a team-focused, professional environment, with a commitment to quality and mutual respect.