Inside Sales Intake Specialist Position

Servpro Industries, Inc.; Ames, Northern (IA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is hiring an Inside Sales Intake Specialist to serve as the primary point of contact for residential and commercial customers facing emergency property damage.

This office-based role blends empathetic customer service with consultative sales to qualify leads, overcome objections, and book mitigation or restoration jobs. The role requires 1–2 years in customer service or inside sales, proficiency with CRM systems, and strong communication skills.

Qualifications

• High school diploma/GED preferred.
• 1–2 years in customer service, call center, or inside sales roles.
• Strong active listening with empathetic, professional phone demeanor.
• Ability to convert inquiries into scheduled emergency jobs.
• Proficiency with CRM systems, ticketing software, and fast data entry.
• Multitask and stay calm under pressure in a fast-paced, emergency-driven environment.

Responsibilities

• Manage inbound inquiries from property owners experiencing water, fire, or mold emergencies.
• Qualify and convert leads to scheduled emergency jobs.
• Document loss information, caller details, and insurance data in CRM.
• Dispatch production teams and coordinate with local franchise managers.
• Collaborate with Sales to pass large or specialized leads to the field team.
• Follow up on open leads to guide customers through intake and ensure satisfaction.

Skills

Customer service

Active listening

Sales aptitude

Tech literacy

Adaptability

Communication

Education

High school diploma/GED

Tools

CRM systems

Ticketing software

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Servpro is hiring an Inside Sales Intake Specialist Position!

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

As the Inside Sales Intake Specialist Position serves the primary point of contact for residential and commercial customers facing emergency property damage. This office-based role combines empathetic customer service with consultative sales to qualify emergency leads, overcome customer objections, and book mitigation or restoration jobs.

Key Responsibilities

• Manage Inbound Inquiries: Answer incoming phone calls and digital requests from property owners experiencing water, fire, or mold emergencies.
• Qualify & Convert Leads: Assess customer needs through active listening, pitch appropriate restoration services, and convert inquiries into scheduled emergency jobs.
• Document Claim Details: Log precise loss information, caller details, and insurance data into the corporate CRM system.
• Dispatch Production Teams: Coordinate with local franchise production managers to ensure fast deployment of restoration crews to the loss site.
• Collaborate with Sales: Pass specialized or large-loss commercial leads to the field-based Business Development Team for follow-up.
• Follow Up: Track open leads and guide property owners through the initial intake funnel to ensure customer satisfaction.

Position Requirements

• High school diploma/GED (preferred)
• Experience: Minimum of 1–2 years in customer service, call center environments, or inside sales roles.
• Communication: Strong active listening skills paired with an empathetic, professional phone demeanor to handle stressed callers.
• Sales Aptitude: Ability to implement conversion strategies, overcome pricing or timing objections, and close sales.
• Tech Literacy: Proficiency with CRM systems, ticketing software, and fast data entry.
• Adaptability: Capability to multitask and stay calm under pressure in a fast-paced, emergency-driven disaster recovery environment.

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.