Remote Intake & Enrollment Coordinator

HOUSING ADVOCACY VOCATIONAL AND EMP; Gaithersburg (MD); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible work from home

Job summary

HAVE Support, Inc. is seeking an Intake & Administrative Coordinator to manage front-end inquiries and enrollment processes.

You will serve as the first point of contact for prospective participants, families, CCSs, and referral sources, handling calls, emails, scheduling, and documentation. The role requires strong organizational skills, the ability to manage multiple cases and deadlines, and strict confidentiality.

Qualifications

• High school diploma or equivalent required.
• 2+ years in administrative, intake, or customer service roles preferred.
• Strong written and verbal communication and attention to detail.
• Ability to manage multiple referrals and deadlines.
• Proficiency with Microsoft Office applications and data entry.

Responsibilities

• Answer calls and emails, route to appropriate department.
• Maintain inquiry records and track progress from inquiry to enrollment.
• Schedule Meet & Greet and coordinate with participants and staff.
• Document meeting notes and ensure documentation is complete.
• Maintain confidentiality of participant and organizational information.
• Upload and track documents for referrals and enrollments.

Skills

Organizational skills

Communication skills

Microsoft Office

Confidentiality

Intake experience

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Bookings

CRM/EHR systems

SharePoint

Job description

HAVE Support, Inc. is seeking an Intake & Administrative Coordinator to manage front-end inquiries and enrollment processes.

You will serve as the first point of contact for prospective participants, families, CCSs, and referral sources, handling calls, emails, scheduling, and documentation. The role requires strong organizational skills, the ability to manage multiple cases and deadlines, and strict confidentiality.