Remote Intake & Enrollment Coordinator

Socket.dev; Gaithersburg (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

HAVE Support, Inc. is seeking an Intake & Administrative Coordinator to manage the front end of participant inquiries and enrollment processes.

You will serve as the first point of contact for families, CCSs, and referral sources, handling calls, emails, and scheduling while maintaining accurate records. The role requires exceptional organization, strong communication, and the ability to manage multiple referrals and deadlines.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of administrative, intake, customer service, healthcare administration, human services, medical office, social services, or related experience.
• Strong written and verbal communication skills.
• Excellent telephone and customer-service skills.
• Strong organizational and time-management skills.
• Ability to manage multiple referrals, deadlines, and follow-up activities simultaneously.
• Strong attention to detail and data accuracy.
• Ability to take clear and organized meeting notes.
• Ability to communicate professionally with families and external professionals.
• Ability to maintain confidential information.
• Proficiency with Microsoft Office applications, including Outlook, Word, Teams, and Excel.
• Ability to learn and effectively use electronic record-management and workflow systems.

Responsibilities

• Provide telephone, email, and administrative support, routing inquiries to the proper department and maintaining calendars.
• Manage inquiries through HAVE Support Connect, documenting notes and following up on outstanding items.
• Perform initial contact and follow-up with referrals, providing basic information and scheduling Meet & Greet events.
• Coordinate Meet & Greet sessions using approved systems, sending invitations and confirmations.
• Coordinate collection and tracking of documents needed to evaluate referrals and enrollments.

Skills

Administrative experience

Customer service

Strong organizational skills

Communication skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

HAVE Support, Inc. is seeking an Intake & Administrative Coordinator to manage the front end of participant inquiries and enrollment processes.

You will serve as the first point of contact for families, CCSs, and referral sources, handling calls, emails, and scheduling while maintaining accurate records. The role requires exceptional organization, strong communication, and the ability to manage multiple referrals and deadlines.