Remote Intake & Eligibility Screener (Part-Time)

Bay Area Legal Services, Inc.; Town of Florida (NY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Bay Area Legal Services, Inc. is seeking a part-time Intake Screener who serves as the initial telephone contact for new clients. The role operates under CTI supervision and requires knowledge of legal resources, assessing and scheduling referrals.

After successful training, the position becomes 60% remote (three days per week). Key duties include assessing applicants' legal problems by phone, determining eligibility per LSC rules, processing online applications, and scheduling appointments for

Qualifications

• High school diploma or equivalency.
• Excellent communication and customer service skills.
• Good typing and data-entry abilities.
• Ability to work under close supervision.
• Professional, polite interaction with the public.

Responsibilities

• Assess applicants' legal problems by phone and check conflicts.
• Determine eligibility per LSC regulations and funding criteria.
• Process online applications and verify financial eligibility.
• Inform applicants of ineligibility and refer to resources.
• Schedule CTI unit appointments for eligible applicants.
• Train new screeners as requested.

Skills

Communication skills

Customer service

Typing/data-entry

Education

High school diploma or equivalent

Tools

Data entry

Job description

Bay Area Legal Services, Inc. is seeking a part-time Intake Screener who serves as the initial telephone contact for new clients. The role operates under CTI supervision and requires knowledge of legal resources, assessing and scheduling referrals.

After successful training, the position becomes 60% remote (three days per week). Key duties include assessing applicants' legal problems by phone, determining eligibility per LSC rules, processing online applications, and scheduling appointments for