Intake Screener (Part-Time)

Bay Area Legal Services; Tampa (FL); Hybrid; USD 19,604 - 27,922; Full time

Benefits offered by this job

403b match

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

13 paid holidays

3 weeks vacation (1st year)

37.5h work week

Job summary

Bay Area Legal Services is seeking an Intake Screener to join the Centralized Telephone Intake Unit in Tampa, FL. This full-time role blends in-office and remote work to support low-income clients seeking civil legal aid.

The position requires bilingual English/Spanish abilities, strong data entry and typing skills, and experience in call-center or nonprofit settings. Training will precede a 60% remote schedule, 2 days in the office and 3 days remote.

Qualifications

• Bilingual English/Spanish required.
• Experience in a call center environment or nonprofit setting preferred.
• Strong data entry and typing skills.
• Ability to assess, refer and schedule clients from intake calls.

Responsibilities

• Initial telephone intake for new clients and assess legal problem areas.
• Determine eligibility based on LSC regulations and funding criteria.
• Process online applications and verify financial eligibility.
• Inform applicants of ineligibility and refer to appropriate services.
• Schedule appointments for eligible applicants and route to full-service teams as needed.

Skills

Bilingual English/Spanish

Call center experience

Non-profit experience

Typing

Data entry

Education

High school diploma or equivalency

Job description

Are you interested in making a difference in your community?Are you passionate about helping others who are in need across different groups? Do you value work life balance? If you answer yes to these questions, Bay Area Legal Services may be the workplace for you!

Bay Area Legal Servicesis seeking to fill an Intake Screener position in the Centralized Telephone Intake Unit.

Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Supervisor and Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately. Intake Screeners will support staff who are facilitating or directly providing qualified legal services to low income clients.

This Full-time role is60% remote (3 days per week remote) after successful completion of new hire training.

Office Location

Ybor City
1302 N 19th Street
Suite 400
Tampa, FL 33605

This position is hybrid, 2 days in office and 3 days remote.

Illustrative Duties:

• Initially assess applicants' legal problems over the telephone and check for conflicts of interest.
• Determine applicant eligibility in accordance with LSC regulations and other funding criteria.
• Timely process online applications as assigned and complete follow-up financial eligibility verification
• Inform applicants when they are ineligible, refer them to other sources of assistance, and give appropriate information as instructed.
• Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.
• Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.
• Assist with training new screeners as requested.
• High school diploma or equivalency.
• Good typing skills and the ability to enter data into computer.
• Demonstrated ability to work responsibly under close supervision.
• Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.
• Experience at a Non-Profit
• Previous call center experience
• Receptionist or previous phone experience
• Bi-Lingual fluency in both English and Spanish.
• The minimum hourly rate is $17.25/hr. and increases depending upon relevant experience. Quarterly incentive bonus payments are available for employees meeting the quarterly target measurements up to a maximum of $450 per quarter for full-time positions.
• Bay Area offers a comprehensive benefit package including a 4% match for the 403b retirement plan with immediate vesting as well as Medical, Dental, Vision, Life, Disability coverage and more.
• Bay Area also offers generous time off and work life balance with 13 paid holidays and three (3) weeks’ vacation for the 1st year of employment and a 37.5 hour work week.

This position requires successful completion of a level II background screening based on the required duties and responsibilities. https://info.flclearinghouse.com/

Bay Area Legal Services is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran.

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