Telephone Helpline Intake Screener

Groundworks New Mexico; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Job summary

Groundworks New Mexico is seeking a Legal Helpline Operator in Albuquerque, NM. This role entails answering incoming calls, conducting intakes, and establishing case files within the electronic case management system of the Legal Services Programs.

The ideal candidate must have a high school diploma, and being bilingual in Spanish is desired. Join us to make a difference in our legal services teams.

Qualifications

• Must have a high school diploma.
• Bilingual in Spanish is desired.

Responsibilities

• Answer incoming calls and complete initial screening for program eligibility.
• Complete intakes and create records in the case management system.

Skills

Bilingual in Spanish

Education

High school diploma

Job description

Answer Bar Foundation Legal Helpline incoming calls, conduct/complete intakes and establish case files in the Legal Services Programs electronic case management systems.

Additional Areas of Responsibility:

• Answer incoming calls and complete initial screening for program eligibility
• Complete intakes, create record in the Legal Services Programs electronic case management system
• For details, visit www.sbnm.org/SBNMjobs

Other Information/Requirements:

High school diploma. Bilingual in Spanish (desired)