Intake Coordinator

Metabolic Psychiatry Labs Inc.; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Remote work

Job summary

Metabolic Psychiatry Labs is seeking an Intake Coordinator to be the first point of contact for callers and visitors. You will manage inbound calls, collect intake information, and route people to the next steps in a high-visibility role at a small company.

You’ll help shape the intake process as we scale, work remotely across the United States, and collaborate with leadership to improve efficiency while delivering compassionate, patient-centered service.

Qualifications

• Experience at an early-stage startup or small business.
• Familiarity with CRM or intake software (HubSpot, Salesforce, or industry-specific tools).
• Bilingual or multilingual abilities.
• Prior experience in healthcare.

Responsibilities

• Answer and triage a high volume of inbound phone calls in a professional, friendly, and calm manner
• Collect and accurately enter caller/client information into our intake system or CRM
• Ask structured qualifying questions to determine needs and route calls/leads appropriately
• Schedule appointments, consultations, or follow-ups as needed
• Communicate clearly with callers about next steps, timelines, and what to expect
• Maintain organized, up-to-date records of all intake interactions
• Flag urgent or sensitive calls for immediate escalation
• Identify gaps or inefficiencies in the intake process and suggest improvements
• Support administrative tasks (email correspondence, data cleanup, follow-up reminders)
• Collaborate with sales, operations, or clinical/service teams to ensure smooth handoffs

Skills

CRM familiarity

HubSpot/Salesforce

Bilingual abilities

Healthcare experience

Tools

HubSpot

Salesforce

Job description

About Metabolic Psychiatry Labs

Metabolic Psychiatry Labs (MPL) is pioneering a new approach to mental health by targeting its metabolic roots. We provide specialized psychiatric care to patients with Serious Mental Illness, integrating evidence-based psychiatric treatment with metabolic medicine -- including ketogenic dietary therapies, metabolic biomarker analysis, and digital interventions -- for conditions such as depression, bipolar disorder, treatment-resistant psychosis, and obesity.

Our treatment model is grounded in emerging evidence connecting metabolic dysfunction to psychiatric disease and was developed out of Stanford. We apply structured interventions -- nutritional, pharmacologic, and behavioral -- within a longitudinal care framework, and we are building a patient- and provider-facing application to bring these therapies directly to those who need them most.

Position Overview

As our Intake Coordinator, you'll be the first point of contact for callers and visitors -- often the very first impression someone has of our company. You'll manage inbound calls, gather and enter intake information accurately, and route people to the right next step. This is a high-visibility, high-trust role at a small company: you'll wear multiple hats, help shape our intake process from the ground up, and work closely with leadership as we scale.

Key Responsibilities

• Answer and triage a high volume of inbound phone calls in a professional, friendly, and calm manner
• Collect and accurately enter caller/client information into our intake system or CRM
• Ask structured qualifying questions to determine needs and route calls/leads appropriately
• Schedule appointments, consultations, or follow-ups as needed
• Communicate clearly with callers about next steps, timelines, and what to expect
• Maintain organized, up-to-date records of all intake interactions
• Flag urgent or sensitive calls for immediate escalation
• Identify gaps or inefficiencies in the intake process and suggest improvements
• Support administrative tasks (email correspondence, data cleanup, follow-up reminders)
• Collaborate with sales, operations, or clinical/service teams (as applicable) to ensure smooth handoffs

What We're Looking For

• Experience at an early-stage startup or small business
• Familiarity with CRM or intake software (e.g., HubSpot, Salesforce, or industry-specific tools)
• Bilingual or multilingual abilities
• Prior experience in healthcare

Working Style

• Adaptable problem solver who proactively finds solutions to improve clinical efficiency
• Self-directed and organized: able to manage a longitudinal patient panel and asynchronous communication in a fully remote setting
• Comfortable operating in an early-stage, evolving organization with ambiguity where processes are still being built
• You care about doing this work well and contributing to something larger than a typical clinical job

Compensation

• $15-17/ hr

Pay: $15.00 - $17.00 per hour

Work Location: Remote