Remote Intake Coordinator - Evening/Weekend Support

Allied Roofing Partners; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Fully remote

Flexible scheduling

Growth opportunities

Professional development

Job summary

Heritage Builders is seeking a motivated Intake Coordinator to join our growing, remote-enabled Contact Center serving homeowners in the Northeast. This part-time, non-exempt role involves evening and weekend coverage (Eastern Time) with an hourly wage based on experience.

You will handle inbound calls, gather information, qualify opportunities, and schedule appointments while delivering a professional, friendly customer experience.

Qualifications

• Previous experience in customer service, inside sales, appointment setting, call center, administrative support, or similar customer-facing roles.
• Excellent verbal communication and phone skills.
• Strong organizational and time management abilities.
• Ability to work independently in a remote environment.
• Comfortable learning and utilizing CRM(Roofr/Jobber/Acculynx), scheduling software, communication software, and VoIP Phone system(RingCentral).
• Professional, dependable, and customer-focused demeanor.
• Strong attention to detail and follow-through.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Build rapport and establish trust with prospective customers.
• Gather customer information and document details within company systems.
• Qualify incoming leads based on established criteria.
• Schedule appointments and coordinate customer requests.
• Respond to customer questions regarding services, processes, and next steps.
• Maintain accurate records within CRM and scheduling systems.
• Follow up with customers to ensure a positive experience.
• Support lead management and customer communication initiatives.
• Collaborate with sales, operations, and administrative teams.
• Assist with overflow call volume and special projects as assigned.

Skills

Customer service

Inside sales

Appointment setting

Call center

Administrative support

Verbal communication

Organizational skills

Remote work

CRM familiarity

VoIP systems

Tools

Roofr

Jobber

Acculynx

RingCentral

Job description

Heritage Builders is seeking a motivated Intake Coordinator to join our growing, remote-enabled Contact Center serving homeowners in the Northeast. This part-time, non-exempt role involves evening and weekend coverage (Eastern Time) with an hourly wage based on experience.

You will handle inbound calls, gather information, qualify opportunities, and schedule appointments while delivering a professional, friendly customer experience.