Remote Bilingual Intake Coordinator

Vālenz Health; Northern (KY); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Valenz Health is seeking a Bilingual Intake Coordinator to handle inbound calls, faxes, and web requests, initiating and facilitating authorizations in line with policy.

This fully remote role requires US-based work, with schedules across time zones and strict HIPAA adherence. Fluency in English and Spanish, plus strong communication, are essential. Join a mission-driven team delivering efficient care coordination and responsive support to providers and members.

Qualifications

• 2+ years of experience in high-volume call center or customer support environment.
• High attention to detail while maintaining courteous, accurate, and timely relations with our partners and members.
• Strong problem solving skills.
• Excellent communication skills, both verbal and written.
• GED or High School Diploma.
• Fluent in reading, writing, and speaking Spanish and English.

Responsibilities

• Document demographic information obtained from telephonic, fax, or emailed requests within the care management system.
• Make outbound calls to follow up on discharge information or request updated clinical information as necessary for concurrent review.
• Screen inquiries to determine the services that require certification at the time of the inquiry
• Obtain clinical information and forward the caller to the clinical staff for completion of the review.
• Provide certification based upon scripted clinical algorithms or benchmark Length of Stay.
• Collaborate and effectively communicate with internal and external partners.
• Stay up to date on Summary Plan Documents and other related resources related to service requests.
• Ensure applicable URAC standards, Confidentiality/HIPAA standards, and internal policies, practices, and productivity metrics are met.
• Performs other related duties as assigned by supervisor.

Skills

Call center experience

Bilingual English/Spanish

Attention to detail

Problem solving

Communication skills

Education

GED or High School Diploma

Tools

Microsoft Office Suite

Job description

Valenz Health is seeking a Bilingual Intake Coordinator to handle inbound calls, faxes, and web requests, initiating and facilitating authorizations in line with policy.

This fully remote role requires US-based work, with schedules across time zones and strict HIPAA adherence. Fluency in English and Spanish, plus strong communication, are essential. Join a mission-driven team delivering efficient care coordination and responsive support to providers and members.