Remote Intake & Community Support Rep – Iowa

Visa Hunt; United States; On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Benefits after 30 days of employment

PTO

Job summary

Mom's Meals is seeking an Intake Community Support Representative to be the front line for customer meal orders. This fully remote position requires Iowa residency and offers a starting wage of $17.50/hour, with bilingual candidates at $18.50/hour, plus weekly pay and benefits after 30 days.

The role includes handling calls, inputting orders, and documenting conversations, with a Monday-Friday 11:00am-8:00pm schedule and potential overtime.

Qualifications

• High school degree or GED.
• 1 year of previous customer service experience.
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook).
• Clear oral communication skills.
• Previous experience with data entry.
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits.
• Must have a quiet workspace that is free from distraction.

Responsibilities

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Assisting clients with reships (after training is completed)
• Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
• Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom's Meals to initiate the request
• Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Skills

Customer service

Oral communication

Data entry

Call center

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Mom's Meals is seeking an Intake Community Support Representative to be the front line for customer meal orders. This fully remote position requires Iowa residency and offers a starting wage of $17.50/hour, with bilingual candidates at $18.50/hour, plus weekly pay and benefits after 30 days.

The role includes handling calls, inputting orders, and documenting conversations, with a Monday-Friday 11:00am-8:00pm schedule and potential overtime.