Bilingual Customer Support Specialist (Spanish/English)

Momsmeals; Ankeny (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Weekly paychecks

PTO, 401k, & a Full benefits package

Job summary

Mom’s Meals is a national provider of refrigerated, home-delivered meals. We are seeking upbeat, people-first individuals to join as Bilingual Customer Service Representatives in Ankeny, IA. The role starts at $18.00/hour with weekly pay, PTO, and benefits after 30 days.

Responsibilities include handling calls, entering orders, and maintaining client records. Must be bilingual (Spanish/English) with strong communication skills and HIPAA awareness.

Qualifications

• High school diploma or GED.
• Minimum 1 year of customer service experience.
• Fluent in Spanish and English (spoken and written).
• Experience with HIPAA policies and procedures.

Responsibilities

• Handle inbound and outbound customer service calls with clients placing their meal orders.
• Address questions and provide exceptional customer service.
• Input order information into the client order screen.
• Document conversations with clients into the client information database.
• Ensure assigned clients have an order on file.
• Contact case managers by phone, email, or fax for special situations.
• Work quickly and efficiently without rushing the client.
• Deescalate situations and resolve customer complaints.

Skills

Bilingual Spanish/English

Customer service

Call center

CRM systems

HIPAA compliance

Data entry

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Job description

Mom’s Meals is a national provider of refrigerated, home-delivered meals. We are seeking upbeat, people-first individuals to join as Bilingual Customer Service Representatives in Ankeny, IA. The role starts at $18.00/hour with weekly pay, PTO, and benefits after 30 days.

Responsibilities include handling calls, entering orders, and maintaining client records. Must be bilingual (Spanish/English) with strong communication skills and HIPAA awareness.