Customer Care Specialist - Weekly Pay & Benefits

Mom's Meals; Ankeny (IA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Free Breakfast & Lunch

Weekly paychecks

PTO, 401k, & a Full benefits package

Job summary

Mom’s Meals is seeking upbeat, people-first Customer Service Representatives to be the friendly voice customers hear when placing meal orders. This in-office role offers Monday–Friday hours and a starting wage of $17.00 per hour with weekly pay and benefits after 30 days.

Based in Ankeny, IA, you’ll handle calls, input orders, and document conversations while upholding HIPAA and company policies. Training available; growth path exists with a full benefits package and PTO.

Qualifications

• High school diploma or GED.
• 1 year of previous customer service experience.
• Basic computer proficiency and ability to learn software.
• Clear oral communication skills.
• Ability to deescalate situations and resolve customer complaints.
• Experience adhering to company policies and core values.

Responsibilities

• Handle inbound and outbound customer service calls for meal orders.
• Address questions and provide exceptional service.
• Input order information into client systems.
• Document conversations in the client information database.
• Ensure assigned clients are contacted and have an order on file.
• Contact case managers via telephone, email, and/or fax when needed.
• Work quickly and professionally without rushing customers.

Skills

Customer service

Communication

Deescalation

CRM systems

Outlook

HIPAA knowledge

Education

High school diploma or GED

Tools

Auto dialer

Multi-line phone system

CRM systems

Microsoft Outlook

Microsoft Teams

Job description

Mom’s Meals is seeking upbeat, people-first Customer Service Representatives to be the friendly voice customers hear when placing meal orders. This in-office role offers Monday–Friday hours and a starting wage of $17.00 per hour with weekly pay and benefits after 30 days.

Based in Ankeny, IA, you’ll handle calls, input orders, and document conversations while upholding HIPAA and company policies. Training available; growth path exists with a full benefits package and PTO.