Customer Care Manager - State Farm Agent Team Member
Ann Haviland - State Farm Agent
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Benefits offered by this job
Job summary
Ann Haviland State Farm is seeking a fully licensed Insurance Customer Service Manager to lead a 100% remote service team, drive customer relationships, and support agency growth. This role combines service leadership with inside sales responsibilities to convert service conversations into sales opportunities.
The candidate should have State Farm agency experience, active P&C and Life & Health licenses, and a proven track record of coaching remote teams while maintaining high service standards.
Qualifications
- Minimum three years of State Farm agency experience.
- Active Property & Casualty and Life & Health licenses.
- Proven track record of strong performance within a State Farm agency.
- Experience managing, supervising, or coaching customer service team members.
- Strong knowledge of State Farm systems, products, and service processes.
- Ability to independently manage service operations and maintain team accountability remotely.
- Demonstrated ability to identify cross-selling opportunities and close inside sales.
- Excellent communication, organization, and leadership skills.
Responsibilities
- Oversee daily service operations and ensure prompt, professional customer support.
- Resolve complex inquiries involving policy changes, billing, renewals, claims-related questions, and coverage reviews.
- Build strong customer relationships that support satisfaction and retention.
- Identify opportunities to improve service efficiency and customer experience.
- Manage, coach, and support our remote customer service team.
- Establish clear expectations and monitor service quality, productivity, and follow-up.
- Provide training, feedback, and accountability.
- Coordinate workflows and ensure timely resolution of customer needs.
- Track team performance and report progress to the agent.
- Identify coverage gaps and sales opportunities within our existing book of business.
- Conduct proactive policy reviews and needs-based insurance conversations.
- Cross-sell Auto, Home, Renters, Life, and other appropriate products.
- Pivot service conversations into inside sales opportunities.
- Present recommendations, overcome objections, and confidently close business.
- Contribute to agency retention, cross-selling, and production goals.
Skills
Job description
- 100% Remote
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Ann Haviland State Farm is seeking an experienced, fully licensed Insurance Customer Service Manager to lead our remote service team, manage customer relationships, and support agency growth.
We are a high-performing agency with high standards for customer service, accountability, and production. This is a service-dominant leadership role with an inside sales component. You must be able to manage a remote team, deliver exceptional customer service, identify coverage gaps, and confidently convert service conversations into appropriate sales opportunities.
- Minimum three years of State Farm agency experience.
- Active Property & Casualty and Life & Health licenses.
- Proven track record of strong performance within a State Farm agency.
- Experience managing, supervising, or coaching customer service team members.
- Strong knowledge of State Farm systems, products, and service processes.
- Ability to independently manage service operations and maintain team accountability remotely.
- Demonstrated ability to identify cross-selling opportunities and close inside sales.
- Excellent communication, organization, and leadership skills.
- Oversee daily service operations and ensure prompt, professional customer support.
- Resolve complex inquiries involving policy changes, billing, renewals, claims-related questions, and coverage reviews.
- Build strong customer relationships that support satisfaction and retention.
- Identify opportunities to improve service efficiency and customer experience.
- Manage, coach, and support our remote customer service team.
- Establish clear expectations and monitor service quality, productivity, and follow-up.
- Provide training, feedback, and accountability.
- Coordinate workflows and ensure timely resolution of customer needs.
- Track team performance and report progress to the agent.
- Identify coverage gaps and sales opportunities within our existing book of business.
- Conduct proactive policy reviews and needs-based insurance conversations.
- Cross-sell Auto, Home, Renters, Life, and other appropriate products.
- Pivot service conversations into inside sales opportunities.
- Present recommendations, overcome objections, and confidently close business.
- Contribute to agency retention, cross-selling, and production goals.
You are an experienced State Farm professional who leads by example, takes ownership, and holds yourself and your team accountable for results.
You understand that exceptional service and agency growth go hand in hand. You can resolve complex customer concerns, develop your team, recognize sales opportunities, and confidently ask for the business.
You are organized, proactive, comfortable with technology, and capable of leading a high-performing service team without constant supervision.
- 100% remote opportunity.
- Leadership role within a high-performing State Farm agency.
- Competitive compensation and performance incentives.
- Opportunity to manage and develop a remote service team.
- Established book of business with inside sales opportunities.
- Professional development and long-term career growth.
Ann Haviland State Farm is an Equal Opportunity Employer. We consider qualified applicants without regard to any status protected by applicable law.
This is a remote position.
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