Remote Insurance Sales & Service Rep I

GM Financial; United States; Remote; USD 39,000 - 70,000; Full time

Benefits offered by this job

401K matching

Bonding leave for new parents

Tuition assistance

Training

GM employee auto discount

Nine company holidays

Job summary

General Motors Insurance is building an Insurtech business backed by General Motors and GM Financial. This role focuses on selling and servicing policies with a consultative approach to customers, across multiple channels, including phone, email, chat, and text.

You will work to resolve complex issues, gather data for insights, and collaborate with internal teams to enhance the customer experience. The position offers a generous benefits package and potential for a performance-based incentive

Qualifications

• Proven ability to quote and service insurance policies.
• Strong consultative, educational approach to customers.
• Experience delivering service across phone, email, chat, and text.
• Ability to analyze data to improve retention and loyalty.

Responsibilities

• Provide high-level support and consultation on quotes, selling and servicing policies.
• Deliver remarkable service across channels to enhance customer retention.
• Resolve complaints with timely escalation when needed.
• Gather and analyze data to promote brand loyalty and retention for GM Insurance.
• Maintain open communication with other departments to improve customer experience.
• Represent GM Insurance in a professional manner.

Skills

Quote & service insurance policies

Customer-focused selling

Multi-channel service

MS Office proficiency

Communication skills

Education

High School Diploma or equivalent

Bachelor’s Degree or equivalent

Tools

Microsoft Office Suite

Job description

General Motors Insurance is building an Insurtech business backed by General Motors and GM Financial. This role focuses on selling and servicing policies with a consultative approach to customers, across multiple channels, including phone, email, chat, and text.

You will work to resolve complex issues, gather data for insights, and collaborate with internal teams to enhance the customer experience. The position offers a generous benefits package and potential for a performance-based incentive