Remote Business Analyst II - Customer Insurance Experience

NEPSE Trading; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

General Motors Insurance is seeking a capable Business Analyst to join the Customer Contact Center. You’ll analyze insurance workflows, partner with product and operations teams, and translate business needs into actionable requirements for a growing, nationwide contact center.

The role is full-time, remote in the United States, with opportunities to influence the end-to-end customer experience for GM drivers and policyholders.

Qualifications

• Experience as a Business Analyst in the insurance industry or contact center domain.
• Ability to translate business needs into actionable requirements for operations and customer support.
• Strong collaboration with product, operations, and data teams to drive improvements.

Connaissances

Business Analyst

Insurance Domain

Product Analyst

Customer Ops

Contact Center

Stakeholder Mgmt

Description du poste

General Motors Insurance is seeking a capable Business Analyst to join the Customer Contact Center. You’ll analyze insurance workflows, partner with product and operations teams, and translate business needs into actionable requirements for a growing, nationwide contact center.

The role is full-time, remote in the United States, with opportunities to influence the end-to-end customer experience for GM drivers and policyholders.