Remote Insurance QA Evaluator — Colombia

Porch Group; United States; Remote; USD 8,700 - 11,000; Full time

Job summary

Porch Group is seeking a Quality Assurance Evaluator for its Colombia-based QA team. You will audit insurance processes, score findings against standard quality criteria, and deliver actionable feedback to improve compliance and customer experience.

You’ll work remotely within a distributed team, collaborate with the QA Team Lead, and stay current on product updates, policies, and scoring methods. A Bachelor’s degree and at least 1 year in QA or insurance operations are preferred.

Qualifications

• Bachelor's degree in Business, Insurance, or a related field (preferred).
• At least 1 year of experience in quality assurance, auditing, or insurance operations.
• Experience with U.S. insurance products, claims, or policy administration (preferred).
• Familiarity with QMS platforms or AI-forward QA tools (preferred).
• Comfort using AI tools to automate routine tasks and improve productivity (preferred).
• Strong attention to detail and ability to apply quality standards consistently.
• Excellent written and verbal English communication skills.
• Comfort giving and receiving feedback in a clear, constructive way.
• Proficiency in Excel, with comfort using QA or reporting dashboards.
• Ability to work independently in a remote, distributed team environment.

Responsibilities

• Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards.
• Score and document findings accurately and consistently, flagging errors, risks, and compliance concerns.
• Participate in calibration sessions with the QA Team Lead and fellow auditors to align scoring; deliver clear feedback.
• Identify recurring trends, error patterns, and improvement opportunities and elevate them to the QA Team Lead.
• Maintain accurate, organized records of completed audits, scores, and supporting documentation.
• Stay current on process, product, and policy updates so evaluations reflect the latest standards.
• Share audit-based insights with Learning & Development to inform training content.

Skills

Auditing

Quality assurance

English proficiency

Independent work

Remote teamwork

Attention to detail

Data analysis

Education

Bachelor's degree in Business/Insurance

Tools

Excel

QA software

Job description

Porch Group is seeking a Quality Assurance Evaluator for its Colombia-based QA team. You will audit insurance processes, score findings against standard quality criteria, and deliver actionable feedback to improve compliance and customer experience.

You’ll work remotely within a distributed team, collaborate with the QA Team Lead, and stay current on product updates, policies, and scoring methods. A Bachelor’s degree and at least 1 year in QA or insurance operations are preferred.