Remote Insurance Quality Assurance Analyst

Naukri Mitra

United States

Remote

USD 92,000 - 113,000

Full time

14 days+

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Benefits offered by this job

Remote work flexibility

Generous PTO & wellness days

Health, dental, and vision plans

Equity in the company

Adoption assistance

Job summary

Naukri Mitra is seeking a Remote Insurance Quality Assurance Analyst to champion quality across our virtual operations. The role focuses on ensuring policy compliance, accuracy, and excellent customer interactions through rigorous QA practices.

You will collaborate with claims, underwriting, and support teams, developing metrics, conducting root-cause analyses, and driving improvements in remote insurance workflows. A strong emphasis on clear communication and inclusion guides daily work.

Qualifications

3+ years in a quality assurance role, ideally in insurance or healthcare claims.
Firm grasp of insurance operations and regulatory standards.
Experience with remote work and digital QA tracking tools.
Ability to translate complex findings into accessible recommendations.
Excellent written and verbal communication.
A high EQ and commitment to inclusion as part of the team.

Responsibilities

Monitor and evaluate inbound and outbound insurance operations for accuracy, policy compliance, and service quality.
Develop QA metrics and scorecards to assess call handling, claim resolutions, and underwriting evaluations.
Use reporting tools to identify trends, gaps, and opportunities across remote insurance workflows.
Conduct root cause analysis to identify systemic quality issues and recommend improvement plans.

Skills

Quality assurance

Regulatory standards

Remote work tools

Communication

EQ (emotional intelligence)

Diversity & inclusion

Tools

Tableau

Excel

Insurance CRM

Jira/Asana

VPN/secure productivity suites

Job description

Remote Insurance Quality Assurance Analyst

Championing Inclusive Excellence in Insurance Operations

If you're passionate about transforming processes and meaningfully enhancing customer experiences, this is your invitation to step into a role where your analytical talents contribute to a broader mission. As a Remote Insurance Quality Assurance Analyst, you’ll ensure that standards are met and help build a culture rooted in integrity, empathy, and collaboration. We believe quality assurance isn't just about compliance—building trust, creating accessible insurance solutions, and empowering our diverse policyholders and team members. If you’re driven by excellence, motivated by values, and inspired by inclusive teamwork, we’d love to welcome you aboard.

Key Responsibilities and Daily Impact

Monitor and evaluate inbound and outbound insurance operations for accuracy, policy compliance, and service quality.
Develop QA metrics and scorecards to assess call handling, claim resolutions, and underwriting evaluations.
Use reporting tools to identify trends, gaps, and opportunities across our remote insurance workflows.
Conduct root cause analysis to identify systemic quality issues and recommend improvement plans.

Collaborative Activities

Collaborate with claims adjusters, underwriters, and support teams to maintain consistency and promote shared accountability.
Partner with training and development teams to shape learning modules tailored to emerging QA challenges.
Participate in remote QA audits and facilitate feedback loops with department leads.

Tools & Evaluation Systems

Leverage tools like Tableau, Excel, and cloud-based insurance CRM systems to support your evaluations.

Our People and Culture

Who You'll Work With You’ll be part of a cross-functional QA team that celebrates diverse thinking, nurtures career growth, and thrives on transparency. Communication is clear, feedback is kind, and respect is mutual—regardless of location or role. Together, we move the dial on what quality assurance can mean in modern insurance ecosystems.

A Culture of Belonging Here, remote doesn’t mean removed. Our culture flourishes across borders because we center connection, psychological safety, and empathy. We uplift voices, welcome questions, and allow every team member to contribute to strategic conversations. We’ve supported single parents transitioning into tech, veterans re-entering civilian careers, and professionals returning after a career break.

Inclusion isn’t a buzzword—it’s how we build our best work.

Tools and Technology Ecosystem Platforms That Power Your Work

Insurance QA platforms with speech/text analytics
Cloud-based CRM and document management systems
Project tracking through platforms like Jira and Asana
Secure VPN and productivity suites for remote analysts

Desired Skills and Qualifications

What You Bring

3+ years in a quality assurance role, ideally in insurance or healthcare claims
Firm grasp of insurance operations and regulatory standards
Experience with remote work and digital QA tracking tools
Ability to translate complex findings into accessible recommendations
Excellent written and verbal communication
A high EQ, because how you say it is just as important as what you say
Commitment to being part of a diverse team where inclusion is celebrated

Career Advancement and Learning

Your Growth Path Forward

We don’t just hire for this job—we invest in your future. From internal mobility programs to mentorship from seasoned QA leaders, you’ll find endless opportunities to upskill, take on stretch assignments, and shape your trajectory.

Internal Development Resources Inclusive leadership development programs Cross-functional project assignments Professional certifications supported by the company

Compensation and Benefits

What We Offer