Quality Assurance Team Lead, HOA

Porch Group; United States; A distancia; USD 14.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Porch Group is seeking a Quality Assurance Team Lead to oversee a Colombia-based QA team working remotely under RemoFirst. You will define audit plans, coach auditors, and drive improvements across insurance processes while collaborating with U.S.-based leadership.

Strong QA background and leadership in distributed teams are essential. You will report to the Senior Learning & Development and QA Manager and ensure timely updates, calibration, and compliance with QA methodology.

Formación

• Bachelor’s degree in Business, Insurance, or related field.
• 3+ years in Quality Assurance, auditing, or insurance operations, including team leadership.
• Strong grounding in insurance operations, compliance, and QA methodology—scorecards and calibration.
• Excellent written and verbal English communication skills for reporting to U.S.-based stakeholders.
• Track record of giving constructive feedback that drives performance improvement.
• Proficiency in Excel and PowerPoint, with comfort using QA or reporting dashboards.
• Experience collaborating across time zones with distributed, cross-cultural teams.
• Experience with U.S. insurance claims, underwriting, or policy administration.
• Familiarity with root-cause analysis and continuous improvement frameworks.
• Experience managing offshore or distributed QA teams.
• Familiarity with QA platforms and AI-forward QA tools.

Responsabilidades

• Lead, coach, and develop a team of Quality Assurance Auditors and Evaluators.
• Design and maintain the audit plan across key insurance processes, then oversee execution and review results for trends and root causes.
• Facilitate QA calibration sessions and validate scoring methodologies.
• Monitor QA performance and coordinate corrective steps with leadership.
• Partner with Operations to develop, track, and close out corrective actions.
• Partner with Learning & Development to deliver training content tailored to audit findings.
• Provide regular quality updates and a quarterly report to leadership.
• Maintain QA documentation—forms, scorecards, criteria, and SOPs.

Conocimientos

Quality Assurance

Auditing

Insurance operations

Leadership

English communication

Educación

Bachelor’s degree in Business, Insurance, or related field

Herramientas

Excel

PowerPoint

QA dashboards

Descripción del empleo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1. providing the best services for homebuyers

2. led by advantaged underwriting in insurance

3. to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Quality Assurance Team Lead

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group’s Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Quality Assurance Team Lead

Porch.com’s Insurance business unit is hiring a Quality Assurance Team Lead to lead our Colombia-based team of Quality Assurance Auditors and Evaluators.

You’ll drive consistent quality standards across key insurance processes, coach your team to close performance gaps, and serve as the main connection point between Quality Assurance and U.S.-based Operations leadership — turning audit findings into insights that improve compliance, performance, and the customer experience.

This role reports to our Senior Learning & Development and Quality Assurance Manager.

What You Will Do As A Quality Assurance Team Lead

• Lead, coach, and develop a team of Quality Assurance Auditors and Evaluators — including guidance for new and less-experienced staff — through routine check-ins, team meetings, and calibration sessions.
• Design and maintain the audit plan (cadence, sampling approach, and scope) across key insurance processes, then oversee execution and review results for trends and root causes.
• Facilitate QA calibration sessions and validate scoring methodologies across auditors, evaluators, and operations.
• Monitor individual QA performance; recommend action plans for underperformance and coordinate corrective steps with leadership.
• Partner with Operations to develop, track, and close out corrective and preventive actions on recurring quality issues.
• Partner with Learning & Development to deliver and reinforce training content developed jointly with QA, tailoring delivery to audit findings and performance gaps.
• Provide regular quality updates (weekly/monthly) and a formal quarterly report to leadership covering trends, audit results, risks, and corrective actions.
• Maintain QA documentation — audit forms, scorecards, evaluation criteria, and SOPs — keeping it current and accessible.
• Manage team schedules, attendance, and workload to ensure consistent QA coverage.
• Serve as the primary link between the QA team and U.S.-based leadership, escalating risks and driving accountability on action items.

What You Will Bring As A Quality Assurance Team Lead

• Bachelor’s degree in Business, Insurance, or a related field.
• 3+ years in Quality Assurance, auditing, or insurance operations, including experience leading or mentoring a team.
• Strong grounding in insurance operations, compliance, and QA methodology — scorecards, calibration, evaluations.
• Excellent written and verbal English communication skills for reporting to U.S.-based stakeholders.
• A track record of giving constructive feedback that drives real performance improvement.
• Proficiency in Excel and PowerPoint, with comfort using QA or reporting dashboards.
• Experience collaborating across time zones with distributed, cross-cultural teams.
• Experience with U.S. insurance claims, underwriting, or policy administration.
• Familiarity with root-cause analysis and continuous improvement frameworks.
• Experience managing offshore or distributed QA teams.
• Experience with QMS (Quality Management System) platforms.
• Familiarity with AI-forward QA platforms (e.g., automated scoring, speech/conversation analytics).
• Comfort using AI tools in daily work to automate routine tasks and improve personal/team productivity.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

The application window for this position is anticipated to close in 2 weeks (10 business days) from 10/28/2026. Please know this may change based on business and interviewing needs.

What You Will Get Supporting Porch Group

Pay Range: COP 3,800,000.00 to COP 4,950,000.00 salary per month

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