Remote QA Team Lead - Insurance

Porch Group; United States; Remote; USD 14,000 - 18,000; Full time

Benefits offered by this job

Remote work

Job summary

Porch Group is seeking a Quality Assurance Team Lead to oversee a Colombia-based QA team working remotely under RemoFirst. You will define audit plans, coach auditors, and drive improvements across insurance processes while collaborating with U.S.-based leadership.

Strong QA background and leadership in distributed teams are essential. You will report to the Senior Learning & Development and QA Manager and ensure timely updates, calibration, and compliance with QA methodology.

Qualifications

• Bachelor’s degree in Business, Insurance, or related field.
• 3+ years in Quality Assurance, auditing, or insurance operations, including team leadership.
• Strong grounding in insurance operations, compliance, and QA methodology—scorecards and calibration.
• Excellent written and verbal English communication skills for reporting to U.S.-based stakeholders.
• Track record of giving constructive feedback that drives performance improvement.
• Proficiency in Excel and PowerPoint, with comfort using QA or reporting dashboards.
• Experience collaborating across time zones with distributed, cross-cultural teams.
• Experience with U.S. insurance claims, underwriting, or policy administration.
• Familiarity with root-cause analysis and continuous improvement frameworks.
• Experience managing offshore or distributed QA teams.
• Familiarity with QA platforms and AI-forward QA tools.

Responsibilities

• Lead, coach, and develop a team of Quality Assurance Auditors and Evaluators.
• Design and maintain the audit plan across key insurance processes, then oversee execution and review results for trends and root causes.
• Facilitate QA calibration sessions and validate scoring methodologies.
• Monitor QA performance and coordinate corrective steps with leadership.
• Partner with Operations to develop, track, and close out corrective actions.
• Partner with Learning & Development to deliver training content tailored to audit findings.
• Provide regular quality updates and a quarterly report to leadership.
• Maintain QA documentation—forms, scorecards, criteria, and SOPs.

Skills

Quality Assurance

Auditing

Insurance operations

Leadership

English communication

Education

Bachelor’s degree in Business, Insurance, or related field

Tools

Excel

PowerPoint

QA dashboards

Job description

Porch Group is seeking a Quality Assurance Team Lead to oversee a Colombia-based QA team working remotely under RemoFirst. You will define audit plans, coach auditors, and drive improvements across insurance processes while collaborating with U.S.-based leadership.

Strong QA background and leadership in distributed teams are essential. You will report to the Senior Learning & Development and QA Manager and ensure timely updates, calibration, and compliance with QA methodology.