Remote Insurance Policy Support Specialist

Joinjamesjr; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Job summary

James Allen - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service for insurance clients. This remote role supports policy information, changes, and applications, collaborating with the agent team to meet community needs.

Ideal candidates are licensed, customer-focused, and detail-oriented, with prior experience in service roles. The position offers growth opportunities and a flexible, home-based setup within the United States.

Qualifications

• Active Property & Casualty license required.
• Life & Health license preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance applications and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Property & Casualty License

Life & Health License

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits:

• Paid time off
• Training & development
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with James Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance applications and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Active Property & Casualty License (Required)
• Active Life & Health License (Preferred)
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

This is a remote position.