Remote Insurance Customer Support Specialist

Entrepreneur Cooperative; Raleigh (TX); Remote; USD 8,900 - 13,000; Full time

Benefits offered by this job

100% remote

Job summary

Entrepreneur Cooperative seeks a dependable Insurance Customer Service Specialist to support daily customer service and administrative duties for an insurance agency. You will handle billing inquiries, renewals, policy documents, and coordination with carriers and customers.

The role emphasizes organized recordkeeping, accurate documentation, and timely follow-up with customers and internal teams. A welcoming, professional, and customer-focused attitude is essential for success in a fully remote

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Dependable follow-through and commitment to completing tasks.
• Comfortable using computers and learning new systems.
• Ability to manage multiple tasks and customer requests simultaneously.
• Professional, positive, customer-focused attitude.
• Ability to maintain accurate records and document interactions clearly.
• Ability to communicate professionally with customers, carriers, and internal team members.

Responsibilities

• Answer incoming customer calls and emails professionally.
• Assist customers with general insurance service questions.
• Provide support with billing inquiries, payments, and policy documents.
• Maintain clear and professional communication with customers.
• Ensure customer requests receive timely follow-up.
• Gather information needed for policy changes and renewals.
• Prepare routine insurance documents (ID cards, COIs, loss runs).
• Maintain accurate customer and policy records.
• Document customer requests and follow up on missing information.
• Coordinate information between customers, carriers, and internal team members.
• Follow up on cancellations, underwriting requests, and missing information.
• Refer coverage questions to licensed team members.

Skills

Customer service

Communication

Organizational skills

Multitasking

Follow-through

Professional demeanor

Recordkeeping

CRM systems

Tools

CRM systems

Job description

Entrepreneur Cooperative seeks a dependable Insurance Customer Service Specialist to support daily customer service and administrative duties for an insurance agency. You will handle billing inquiries, renewals, policy documents, and coordination with carriers and customers.

The role emphasizes organized recordkeeping, accurate documentation, and timely follow-up with customers and internal teams. A welcoming, professional, and customer-focused attitude is essential for success in a fully remote