Remote Insurance Customer Support & Billing Specialist

Security Mutual Life Insurance Company of New York, Inc.; City of Binghamton (NY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Security Mutual Life Insurance Company of New York, Inc. seeks a Customer Service Representative in Binghamton, NY, with the opportunity for primarily remote work and periodic in-office time.

You will answer incoming calls, assist clients and agents, and handle billing, payments, and loan requests, while maintaining accurate records and delivering excellent service. Minimum 3 years in customer service, some accounting experience, insurance or call center background, and ability to work a

Qualifications

• Minimum 3 years of experience in customer service.
• Minimum 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.

Responsibilities

• Answer incoming calls in a fast-paced call center environment.
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• Process loan by phone requests.
• SML website inquiries. Handle inquiries forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications and policy summary requests.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions.

Skills

Customer service

Call center

Spanish

Education

Associate's degree in business

Tools

MS Word

MS Excel

Job description

Security Mutual Life Insurance Company of New York, Inc. seeks a Customer Service Representative in Binghamton, NY, with the opportunity for primarily remote work and periodic in-office time.

You will answer incoming calls, assist clients and agents, and handle billing, payments, and loan requests, while maintaining accurate records and delivering excellent service. Minimum 3 years in customer service, some accounting experience, insurance or call center background, and ability to work a