Remote Billing & Accounts Specialist

Security Mutual Life Insurance Company of New York, Inc.; City of Binghamton (NY); Hybride; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

Security Mutual Life Insurance Company of New York, Inc. is seeking a Billing Account Representative to bill, reconcile and maintain accounts for Group Billing, Credit Union and Individual clients, ensuring regulatory compliance.

The role offers primarily remote work with periodic time in the assigned company offices in Binghamton, NY or Houston, TX. Suitable for candidates in the Greater Houston or Greater Binghamton area.

Qualifications

• Minimum 2 years experience in Customer Support.
• Experience in accounting or bookkeeping required.
• Experience in an insurance industry or call center environment preferred.
• Experience working in a financial institution preferred.
• Fluency in Spanish a plus.
• Intermediate knowledge of Microsoft Word and Excel.

Responsabilités

• Process billing, adjustments and verifications, reconcile payments and follow up.
• Process general service requests including salary savings list bills, premium and loan payments, premium and loan payments, pre-nonforfeiture processing, health policy billing, policy system correction requests, DAC tax reporting, beneficiary changes, submission of policy system correction requests and returned checks.
• Confer with Agents, payroll offices and customers by telephone and email relative to post issue service requests and questions.
• Manage Electronic Funds Transfer accounts, perform taxable gain calculations and tax reporting.
• Process payments by phone and remain Payment Card Industry compliant when handling debit and credit card payments.
• Keep records of customer interactions and transactions.
• Create and update procedural documentation.
• Assist with Call Center overflow calls at high volume times.
• Assist with departmental training as needed.

Connaissances

Customer support

Accounting

Insurance industry

Call center

Spanish

Written communication

Verbal communication

Attention to detail

Prioritization

Organization

Formation

Associate degree in Business

Outils

Microsoft Word

Microsoft Excel

Description du poste

Security Mutual Life Insurance Company of New York, Inc. is seeking a Billing Account Representative to bill, reconcile and maintain accounts for Group Billing, Credit Union and Individual clients, ensuring regulatory compliance.

The role offers primarily remote work with periodic time in the assigned company offices in Binghamton, NY or Houston, TX. Suitable for candidates in the Greater Houston or Greater Binghamton area.