Remote Insurance Billing & Service Specialist

Security Mutual Life; United States; Remote; USD 26,000 - 29,000; Full time

Job summary

Security Mutual Life in the United States is seeking a Customer Service Representative to handle incoming calls in a fast-paced call center, build client and agent relationships, and process payments and service requests. The role is primarily remote with periodic time in designated offices in Binghamton, NY or Houston, TX.

Candidates should have at least 3 years in customer service, optional accounting experience, familiarity with insurance or call center settings, and strong communication and

Qualifications

• Minimum of 3 years in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.

Responsibilities

• Answer incoming calls in a fast-paced call center.
• Build relationships with clients and agents and process payments and complex service requests.
• Support resolution of inquiries by researching and initiating processes.
• Process billing requests, including account changes and refund requests.
• Process manual premium payments and service requests by check or phone.
• Keep records of customer interactions and transactions.

Skills

Customer service

Accounting

Insurance industry experience

Spanish language

Microsoft Word

Microsoft Excel

Communication skills

Data entry

Attention to detail

Time management

Flexibility

Education

Diploma or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Security Mutual Life in the United States is seeking a Customer Service Representative to handle incoming calls in a fast-paced call center, build client and agent relationships, and process payments and service requests. The role is primarily remote with periodic time in designated offices in Binghamton, NY or Houston, TX.

Candidates should have at least 3 years in customer service, optional accounting experience, familiarity with insurance or call center settings, and strong communication and