Remote Insurance Customer Relationship Specialist

The Hartford; United States; Remote; USD 46,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

25 days PTO

Paid Holidays

Tuition reimbursement

Student Loan Paydown Program

401K

Job summary

The Hartford is seeking a Customer Relationship Specialist to provide an effortless experience for policyholders, agents, and third parties. You will handle inbound calls, promote digital self-service capabilities, and build value for The Hartford brand.

Remote work is available with occasional office visits, and training hours run during EST. Base pay starts at $25 per hour with opportunities for growth and a structured development program.

Qualifications

• Background in customer service, call center, insurance, retail, restaurant or related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Excellent communication and empathy for customers and colleagues.

Responsibilities

• Promote digital self-service capabilities.
• Take ownership to ensure we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
• Assisting customers over the phone.
• Must have the ability to learn insurance product and processes in training environment.
• Required to commit to the training and work schedule.
• Have a dedicated workspace free from distractions during work and training hours.

Skills

Customer service

Call center

Adaptability

Communication

Problem solving

Bilingual Spanish

Education

High School Diploma

Job description

The Hartford is seeking a Customer Relationship Specialist to provide an effortless experience for policyholders, agents, and third parties. You will handle inbound calls, promote digital self-service capabilities, and build value for The Hartford brand.

Remote work is available with occasional office visits, and training hours run during EST. Base pay starts at $25 per hour with opportunities for growth and a structured development program.