Insurance Support Specialist - Hybrid (Hartford)

KKR; Hartford (CT); Hybrid; USD 44,000 - 49,000; Full time

Benefits offered by this job

Hybrid work schedule

Full IT equipment provided

Health coverage (employee + children)

Job summary

KKR is hiring a front-line contact center representative in Hartford, CT to handle high-volume, inbound calls about insurance products, delivering accurate information and empathetic support. The role starts with a 12‑week in‑office training and a hybrid schedule after training, working with agents and internal partners to ensure compliant documentation.

Ideal candidates have 1+ year of customer service experience, strong communication, and a detail-oriented, metrics-driven approach to problem

Qualifications

• High school diploma or GED.
• 1+ year of customer service experience (call center or high-volume environment preferred).
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Clear and professional communication skills.
• Insurance or financial services experience a plus.
• Experience working in a structured, metrics‑driven environment.
• Strong attention to detail and ability to follow regulated processes.
• Ability to remain composed and solution‑oriented in challenging situations.

Responsibilities

• Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience.
• Respond to detailed inquiries regarding insurance products, policy features, and account activity.
• Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards.
• Translate complex information into clear, easy‑to‑understand explanations for customers and agents.
• Accurately document all interactions in internal systems to ensure complete and compliant records.
• Serve as a primary point of contact for assigned agents, accounts, or regions.
• Support operational and technical inquiries from clients and distribution partners.
• Identify recurring issues and proactively lift or help drive solutions.
• Handle sensitive customer information with a high level of care and in compliance with privacy regulations.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
• Effectively manage call volume while maintaining strong service quality and attention to detail.
• Communicate clearly and professionally, including in more complex or sensitive situations.
• Work toward resolving customer inquiries during the first interaction whenever possible.
• Maintain accurate, thorough, and timely documentation.
• Demonstrate reliability, consistency, and a team‑oriented approach to supporting customers and colleagues.

Skills

Customer service

Clear communication

Multitasking

Problem solving

Education

High school diploma or GED

Job description

KKR is hiring a front-line contact center representative in Hartford, CT to handle high-volume, inbound calls about insurance products, delivering accurate information and empathetic support. The role starts with a 12‑week in‑office training and a hybrid schedule after training, working with agents and internal partners to ensure compliant documentation.

Ideal candidates have 1+ year of customer service experience, strong communication, and a detail-oriented, metrics-driven approach to problem