Remote Insurance Collections Specialist

UNAVAILABLE; Louisville (KY); Remote; USD 38,000 - 52,000; Full time

Job summary

UNAVAILABLE is seeking a collections specialist to enroll, bill, and administer SCIP policies and ensure timely premium collections for facilities. The role emphasizes accuracy, HIPAA compliance, and proactive follow-up to improve cash flow.

Responsibilities include collecting past due payments, addressing customer inquiries, updating records, and generating routine reports while adhering to federal and state debt collection laws. Remote work is supported with reliable internet access.

Qualifications

• High school diploma or GED required.
• 3-5 years high volume collections experience in a corporate setting.
• Knowledge of medical billing and collection procedures.
• Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus.
• Strong data entry skills and phone/email etiquette.
• Accounts Receivable knowledge/experience preferred.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Ability to problem solve independently and / or a team.
• Able to work in a fast-paced environment.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

Responsibilities

• Collect payments on past due bills to meet departmental goals.
• Assist customers with all areas of service including collection issues, customer refunds, account adjustments, small balance write-off, customer reconciliations, and other adjustments.
• Update records based on various reports/mail including offset tracker, deceased reports, faxes, and mail.
• Accountable for reducing delinquency for assigned accounts.
• Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with department regarding customer accounts on a timely basis.
• Create, update and track customers who have not made payments and send collection letters.
• Complete weekly and monthly reports to the manager on all accounts over 60 days.
• Organize and prioritize collections according to the severity of delinquency.
• Utilize phone, computer, and mail to contact customers regarding collections.
• Constantly inform customers of overdue accounts and amount currently owed.
• Review terms of insurance and Medicaid.
• Ensure all customer information is correct, including, but not limited to phone numbers and addresses.
• Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected.
• Always adhere to federal and state laws dealing with debt collection.
• Must be able to work independently and in a team environment.
• Make account changes as needed for collections process and document in notes.
• Promptly send terminations to appropriate staff as needed for collection accounts.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Emphasize customer service in all aspects of operations.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs other duties as assigned.

Skills

High-volume collections

Medical billing

Attention to detail

Customer service

Communication skills

Problem solving

Teamwork

Time management

HIPAA compliance

Education

High school diploma or GED

Tools

Genelco Group Plus

Job description

UNAVAILABLE is seeking a collections specialist to enroll, bill, and administer SCIP policies and ensure timely premium collections for facilities. The role emphasizes accuracy, HIPAA compliance, and proactive follow-up to improve cash flow.

Responsibilities include collecting past due payments, addressing customer inquiries, updating records, and generating routine reports while adhering to federal and state debt collection laws. Remote work is supported with reliable internet access.