Remote Insurance Client Service Specialist

Internationalinsuranceprofessionals; Montgomery, Northern (AL, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid Work / Remote work

Tuition reimbursement and professional

Professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Generous time off

Job summary

McGriff, a division of Marsh McLennan Agency, is seeking a Client Service Specialist to support the service and production teams in achieving agency revenue and retention goals. You’ll process new and renewal business, update client information in the management system, and address client questions and issues with professionalism.

You’ll join a team that values client focus, strong communication, and timely, accurate processing of endorsements, policies, audits, and other daily tasks.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite.
• Strong organizational and project skills.
• Strong communication and interpersonal skills (written and verbal).
• Act with responsiveness, urgency, and professionalism in all matters.
• Prioritize work to achieve timely completion of the most critical and sensitive activities.
• Respond quickly to client requests and work to provide appropriate information.
• Accept accountability for the quality of work.
• Insurance license is a plus.
• Five years of industry specific experience is a plus.
• LOB designations are a plus.
• College or advanced degree is a plus.

Responsibilities

• Process new and renewal business and assist in preparation of proposals.
• Update and maintain information in the client management system.
• Address and resolve client questions and issues; escalate complex cases.
• Assemble proposals and other presentations; assist in preparation of new and renewal proposals.
• Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, and ID cards.

Skills

MS Office

Organization

Communication

Interpersonal skills

Prioritization

Client service

Accountability

Professionalism

Education

High school diploma or equivalent

College or advanced degree

Job description

McGriff, a division of Marsh McLennan Agency, is seeking a Client Service Specialist to support the service and production teams in achieving agency revenue and retention goals. You’ll process new and renewal business, update client information in the management system, and address client questions and issues with professionalism.

You’ll join a team that values client focus, strong communication, and timely, accurate processing of endorsements, policies, audits, and other daily tasks.