Insurance Client Service Specialist

Marsh McLennan Agency; Birmingham (AL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid/Remote work

Charitable contribution match

Stock purchase plan

Job summary

Marsh McLennan Agency seeks a Client Service Specialist to support the McGriff division. You will process new and renewal business, maintain client data, and assist in resolving inquiries to help achieve revenue and retention targets.

Key qualifications include a high school diploma, strong MS Office skills, and excellent organizational and communication abilities. Hybrid work options and growth opportunities are available.

Qualifications

• High school diploma or equivalent.
• Strong proficiency with Microsoft Office and client management tools.
• Excellent organizational and project management abilities.
• Effective written and verbal communication; responsive to client needs.
• Ability to prioritize work and manage multiple tasks with accuracy.

Responsibilities

• Process new and renewal business to support agency revenue and retention goals.
• Update and maintain information in the client management system.
• Address and resolve client questions and issues; escalate when needed.
• Prepare and assemble proposals, endorsements, and other presentations.

Skills

MS Office

Organizational skills

Communication skills

Client service mindset

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a

Our not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life.As our Client Service Specialist on the McGriff team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, assemble proposals and other presentations, assist in preparation of new and renewal proposals, maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, and ID cards.

Our future colleague.We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Demonstrate strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency, and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

These additional qualifications are a plus, but not required to apply:

• Insurance license
• Five years of industry specific experience
• LOB designations
• College or advanced degree

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work / Remote work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

For more information on careers, visit: http://marshmma.com/careers

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.linkedin.com/company/mcgriff
• https://www.linkedin.com/company/marsh-mclennan-agency
• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma

Who You Are Is Who We Are.We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.