Hybrid Client Service & Benefits Specialist

Marsh & McLennan Companies, Inc.; Orlando (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match

Stock purchase opportunities

Job summary

McGriff, a division of Marsh McLennan Agency, seeks a Client Service Specialist to support service and production goals by handling new/renewal business, updating client systems, and resolving client inquiries. The role involves assembling proposals, maintaining policies and audits, and assisting with claims resolution.

The ideal candidate has strong communication, organizational, and client service skills, with a high school diploma and optional insurance licenses. Hybrid work available.

Qualifications

• High school diploma or equivalent.
• Proficiency in MS Office applications.
• Demonstrated strong organizational and project skills.
• Excellent written and verbal communication.
• Responsive, urgent, and professional in all matters.
• Ability to prioritize and manage time for critical tasks.
• Ability to provide accurate information to clients.
• Accountability for quality of work.

Responsibilities

• Process new and renewal business and maintain client data.
• Answer client questions, resolve issues, and escalate as needed.
• Prepare proposals, stewardship reports, and service plans.
• Maintain daily client processing tasks such as policies and audits.
• Assist with claims resolution and carrier contacts.
• Support preparation of presentations and comparisons.

Skills

Microsoft Office Suite

Strong communication

Organizational skills

Interpersonal skills

Responsive and professional

Client service mindset

Education

High school diploma or equivalent

Insurance License (2-15)

College or advanced degree

Tools

Microsoft Office Suite

Job description

McGriff, a division of Marsh McLennan Agency, seeks a Client Service Specialist to support service and production goals by handling new/renewal business, updating client systems, and resolving client inquiries. The role involves assembling proposals, maintaining policies and audits, and assisting with claims resolution.

The ideal candidate has strong communication, organizational, and client service skills, with a high school diploma and optional insurance licenses. Hybrid work available.