Remote Insurance Claims Operations Associate

DoorDash, Inc.; United States; Remote; USD 57.881.000 - 85.389.000; Vollzeit

Benefits dieser Stelle

401(k) plan with employer matching

Paid parental leave (16 weeks)

Medical, dental, and vision benefits

Paid time off and paid sick leave

Wellness benefits

Disability insurance

Zusammenfassung

DoorDash is seeking an Insurance Claims Operations Associate to join our Claims Operations team. In this role you will manage intake, documentation, and follow-up work that keeps cases moving from first report through resolution in a fast-paced, remote environment.

You will work with internal systems and cross-functional partners to ensure accurate case creation, updates, and progression, supporting timely, high-quality outcomes for Dashers, partners, and customers.

Qualifikationen

• 1+ years of experience in operations, claims intake, insurance support, or similar high-volume environment.
• Strong attention to detail and ability to follow structured processes consistently.
• Comfortable working across multiple systems and tools simultaneously.
• Ability to manage time effectively and meet daily productivity expectations.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Experience in insurance, claims, or risk operations is a plus (but not required).
• Process-driven mindset with focus on accuracy and efficiency.
• Ability to thrive in a fast-paced, metrics-driven environment.
• Strong organizational skills and ability to manage repetitive workflows with consistency.
• Adaptability as tools, systems, and workflows evolve with automation.

Aufgaben

• Execute high-volume intake and case processing across multiple channels.
• Prepare and submit FNOL details for claim establishment.
• Review, organize, and accurately input incoming documentation and attachments.
• Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools.
• Support operational workflows by addressing routing issues, intake gaps, and system exceptions.
• Maintain accurate, consistent, and up-to-date data across multiple systems.
• Manage multiple priorities in a fast-paced, production-driven environment while meeting daily performance targets.
• Communicate effectively with internal teams to ensure timely and efficient case progression.
• Contribute to continuous process improvements as workflows evolve with automation.

Kenntnisse

Attention to detail

Multi-system navigation

Time management

Written and verbal communication

Discretion with confidential信息

Insurance knowledge (plus)

Tools

Internal systems

AI-assisted tools

Jobbeschreibung

DoorDash is seeking an Insurance Claims Operations Associate to join our Claims Operations team. In this role you will manage intake, documentation, and follow-up work that keeps cases moving from first report through resolution in a fast-paced, remote environment.

You will work with internal systems and cross-functional partners to ensure accurate case creation, updates, and progression, supporting timely, high-quality outcomes for Dashers, partners, and customers.