Manager, Insurance Claims Operations

DoorDash; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

DoorDash is seeking a Manager, Insurance Claims Operations to lead strategic initiatives that scale the insurance claims function. You will drive AI-enabled workflows, automation, and process redesign to improve efficiency, quality, and customer outcomes.

You will partner with Engineering, Product, Legal, Data Science and Operations to deliver scalable programs and robust governance. Hybrid Tempe, AZ, with leadership responsibility across a growing claims organization.

Qualifications

• 6+ years leading complex insurance/operations programs.
• Experience driving AI, automation or digital transformation initiatives.
• Proven ability to influence stakeholders without direct authority.
• Strong analytical skills and data-driven governance.
• Excellent communicator across multiple teams.

Responsibilities

• Lead strategic initiatives to scale Insurance Claims Operations.
• Design and optimize AI-enabled workflows and automation.
• Drive process redesign and continuous improvement.
• Develop operational strategies to improve customer experience and efficiency.
• Manage cross-functional programs from concept to implementation.
• Establish governance, reporting, and performance metrics.

Skills

Cross-functional leadership

AI & automation

Data-driven decision making

Strategic planning

Operational leadership

Communication skills

Tools

Automation tools

Job description

About the Team

DoorDash's Risk & Insurance team protects and strengthens our business by developing innovative insurance programs and operational strategies that support millions of deliveries worldwide. We partner across Product, Engineering, Legal, Finance, Data Science, and Operations to manage risk, improve customer outcomes, and enable the continued growth of one of the world's largest local commerce platforms.

About the Role

DoorDash is seeking a Manager, Insurance Claims Operations to help lead the next generation of claims operations.

This role is responsible for driving strategic initiatives that improve operational performance, implement AI-enabled solutions, modernize workflows, and support the continued evolution of our global claims organization. Working closely with cross-functional partners across Engineering, Product, Legal, Data Science, Actuarial, Quality Assurance and many others. You'll identify opportunities to simplify complex processes, improve automation, and build scalable operational capabilities.

This is an ideal opportunity for a strategic operations leader who thrives in fast-paced environments, enjoys solving complex business challenges, and is passionate about leveraging technology to transform operational workflows.

This position will report to the Senior Manager, Claims Strategy & Operations, and will be required to go into our Tempe, AZ office on a hybrid schedule.

You’re excited about this opportunity because you will

• Lead strategic initiatives that improve the scalability, effectiveness, and performance of Insurance Claims Operations.
• Partner with cross-functional teams to design, implement, and optimize AI-enabled workflows and automation solutions.
• Drive operational transformation through process redesign, workflow optimization, and continuous improvement initiatives.
• Develop operational strategies that enhance customer experience while improving efficiency, quality, and business outcomes.
• Lead complex cross-functional programs from concept through implementation, ensuring successful execution across multiple stakeholder groups.
• Build operational governance, reporting, and performance metrics that support informed decision-making and continuous improvement.
• Collaborate with carrier partners, third-party administrators, and internal business teams to strengthen operational partnerships and improve claims outcomes.
• Influence organizational strategy by identifying opportunities to simplify operations, reduce manual effort, and improve scalability.
• Foster a culture of innovation, operational excellence, and continuous learning as Claims Operations continues to evolve.

We’re excited about you because…

• 6+ years leading complex operations (insurance, risk, Trust & Safety, marketplace ops, or program management), with progressive cross-functional leadership.
• Experience driving AI, automation, or digital transformation initiatives — strongly preferred.
• Proven ability to take cross-functional projects from strategy through execution, influencing stakeholders without direct authority.
• Strong analytical skills, using data to build scalable governance, metrics, and workflows.
• Excellent communicator who builds trust and alignment across teams and levels.
• Comfortable prioritizing competing goals in a fast-changing environment.
• Curious, adaptable, and customer-first, balancing efficiency with sound risk judgment.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.