Remote Insurance Benefits Support Specialist

Talentify

Omaha (NE)

Remote

USD 57,859,000 - 60,614,000

Full time

5 days ago

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Benefits offered by this job

Bonus opportunity

401(k) plan with company match

Vacation and paid holidays

Sponsorship not required

Job summary

Talentify is seeking a Workplace Solutions Customer Service Representative to deliver exceptional service to policyholders and providers across disability, life, accident and more. You will research issues, navigate multiple systems, and communicate solutions clearly to ensure a seamless customer experience.

Training runs Monday–Friday, 8:00 AM–4:30 PM CST, followed by regular hours 9:00 AM–5:30 PM CST / 10:00 AM–6:30 EST.

Qualifications

Experience in a customer service or contact center environment.
Excellent oral and written communication skills, with strong decision-making and analytical abilities.
Demonstrated telephone skills, providing quality customer service consistently.
Reliable attendance and flexibility to work various shifts, including overtime.
Proficient in computer systems and keyboarding, with a focus on detail orientation.
Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction.

Responsibilities

Handle inbound calls in a fast-paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed.
Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
Make outgoing calls to gather information on inquiries not readily available in systems.
Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.