Benefits Support Specialist

Benefit & Risk Management Services, Inc.; Folsom, Northern (CA, KY); Hybrid; USD 48,000 - 58,000; Full time

Job summary

Paylocity is seeking a Customer Support Representative to deliver a high level of service in a call center setting. As the first contact for members, you will resolve issues by combining technical knowledge with strong relational skills to delight customers.

On-site role with a 9:30 am - 6:00 pm, Monday to Friday schedule. You will handle insurance changes, quote benefits, review claims, and uphold strict confidentiality and HIPAA standards.

Qualifications

• Inbound call center experience or medical/insurance experience preferred.
• Ability to read, speak, and write effectively in English.
• Strong attendance, punctuality, and dependability.
• Knowledge of benefits and claims processes is a plus.
• Confidentiality and HIPAA compliance are required.

Responsibilities

• Answer telephone calls with proper greeting and resolve client issues.
• Clarify questions and provide information to resolve inquiries.
• Explain information in layman's terms for client understanding.
• De-escalate upset callers with empathy and customer service techniques.
• Process routine insurance changes and quote benefits correctly.
• Research claims information and relevant plan documents.
• Log details into the system accurately and maintain confidentiality.

Skills

Call center experience

Excellent communication

Empathy / de-escalation

Problem solving

Analytical skills

Teamwork

Ability to follow procedures

Education

Four-year degree

Tools

Microsoft Office Suite

Job description

Paylocity is seeking a Customer Support Representative to deliver a high level of service in a call center setting. As the first contact for members, you will resolve issues by combining technical knowledge with strong relational skills to delight customers.

On-site role with a 9:30 am - 6:00 pm, Monday to Friday schedule. You will handle insurance changes, quote benefits, review claims, and uphold strict confidentiality and HIPAA standards.