Remote Insurance Agency Front Desk Specialist (2+ yrs exp)

The Juris Agency; Eaton Rapids (MI); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Appreciation Lunches

Frequent Performance Reviews

Team Building Events

Paid Holidays

Job summary

The Juris Agency in Eaton Rapids, MI, is seeking a State Farm Agent Team Member - Receptionist to provide friendly front-desk service, greet visitors, answer calls, process payments, and route inquiries to the appropriate team members.

This role emphasizes customer service, teamwork, and efficient office operations, with remote positions available only for applicants with 2+ years of State Farm agency experience.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to build rapport with customers and team members.
• Proficient with Microsoft Office Suite and basic office equipment.
• Detail-oriented with good organizational and multitasking abilities.
• Ability to handle multiple phone lines and prioritize tasks effectively.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner, ensuring a positive first impression of the agency.
• Answer incoming phone calls promptly and professionally, directing calls to the appropriate team members or providing assistance as needed.
• Process incoming and outgoing mail, ensuring timely and accurate distribution.
• Handle customer inquiries, providing basic information about State Farm Insurance products and services.
• Direct policyholders to the appropriate team members for more complex inquiries or assistance.
• Collaborate with other team members to support agency operations and meet customer service goals.
• Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
• Assist with general billing inquiries

Skills

Communication skills

Interpersonal skills

Microsoft Office

Organizational skills

Multitasking

Tools

Office equipment

Job description

The Juris Agency in Eaton Rapids, MI, is seeking a State Farm Agent Team Member - Receptionist to provide friendly front-desk service, greet visitors, answer calls, process payments, and route inquiries to the appropriate team members.

This role emphasizes customer service, teamwork, and efficient office operations, with remote positions available only for applicants with 2+ years of State Farm agency experience.