Insurance Agency Front Desk & Client Care Specialist

Jeff Burtis - State Farm Insurance Agent; Decatur (IL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Hourly Plus Commission

Licensing Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jeff Burtis - State Farm Agent is seeking a Receptionist - Team Member to greet customers, manage scheduling, and support daily office operations. The role offers licensing paid by the agency, training, and opportunities for advancement.

The position emphasizes customer service, effective communication, and the ability to discuss insurance options with clients. A competitive salary with health insurance and a flexible schedule supports work-life balance.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational multitasking

Sales conversations

Microsoft Office & CRM

Job description

Jeff Burtis - State Farm Agent is seeking a Receptionist - Team Member to greet customers, manage scheduling, and support daily office operations. The role offers licensing paid by the agency, training, and opportunities for advancement.

The position emphasizes customer service, effective communication, and the ability to discuss insurance options with clients. A competitive salary with health insurance and a flexible schedule supports work-life balance.