Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Eaton Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job summary

State Farm Agent in Eaton Rapids, MI is seeking a dedicated Team Member - Receptionist to provide exceptional customer service to policyholders. The role involves greeting visitors, answering calls, managing schedules, and assisting customers with insurance options. Candidates should have prior customer service experience and strong communication skills. The position offers a salary range of $35,000 to $45,000 per year along with benefits such as health insurance and paid time off.

Qualifications

• Previous experience in a receptionist or customer service role.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks.

Skills

Communication and interpersonal skills

Organizational and multitasking abilities

Comfortable with engaging in sales conversations

Basic computer skills, including Microsoft Office and CRM systems

Job description

Role Description

As a State Farm Agent Team Member - Receptionist, you will play a vital role in providing exceptional customer service to State Farm policyholders. You will be responsible for managing the front desk, greeting visitors, answering phone calls, assisting with payments, and directing inquiries to the appropriate team members.

Benefits

• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $35,000.00 - $45,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Eaton Rapids, MI And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.