Remote Insurance Advisor: Car & Home Coverage Expert

jerry.ai; Orlando (FL); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock equity

Fully remote

Equipment provided

Flexible scheduling

Health insurance (medical)

Job summary

Jerry.ai is seeking a Customer Operations teammate in Orlando, FL. You will answer inbound calls, help customers with auto and home policies, and navigate our evolving app to match the right coverage. This role blends service and sales, with a friendly culture and a path to equity.

Fully remote, work equipment provided, with flexible scheduling and opportunities to earn commissions. Previous customer service or hospitality experience is a plus, but not required.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales experience

Communication

Team player

Job description

Jerry.ai is seeking a Customer Operations teammate in Orlando, FL. You will answer inbound calls, help customers with auto and home policies, and navigate our evolving app to match the right coverage. This role blends service and sales, with a friendly culture and a path to equity.

Fully remote, work equipment provided, with flexible scheduling and opportunities to earn commissions. Previous customer service or hospitality experience is a plus, but not required.