Remote Inside Sales Supervisor — Coaching Leader

Dunn Group; United States; Remote; USD 60,000 - 120,000; Full time

Benefits offered by this job

Monthly performance bonus

Health benefits

401(k)

Paid time off

Onboarding and leadership training

Visible impact in growing organization

Job summary

ProConnect is seeking an Inside Sales Centre (ISC) Supervisor to lead and coach a remote Alaska-based team of Inside Sales Consultants. You will drive appointment-setting performance, coach for growth, and maintain a high-performance culture to meet customer experience goals.

You will oversee coaching sessions, performance reviews, and daily operations while collaborating with stakeholders on improvement initiatives and staffing coverage.

Qualifications

• Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment.
• Demonstrated experience coaching, mentoring, and developing employees.
• Strong communication and interpersonal skills.
• Ability to motivate teams and drive accountability.
• Experience working in a fast-paced, metric-driven environment.
• Strong problem-solving, organizational, and decision-making skills.
• Ability to manage multiple priorities effectively.
• Comfortable working with CRM systems, reporting tools, and Microsoft Office applications.
• Experience leading remote or hybrid teams is considered an asset.

Responsibilities

• Lead, coach, and develop a team of Inside Sales Consultants.
• Conduct regular one-on-one coaching sessions focused on performance and professional growth.
• Monitor call quality and provide constructive feedback to improve results.
• Support employee engagement, development, and retention.
• Conduct performance reviews and assist with performance management conversations.
• Foster a positive, accountable, and high-performing team environment.
• Monitor daily call Centre operations and support departmental objectives.
• Serve as Manager on Duty (MOD) on a rotating basis.
• Ensure schedule adherence, staffing coverage, and operational efficiency.
• Assist with inbound and outbound call activity during high-volume periods when required.
• Evaluate calls using established quality standards and scorecards.
• Track team performance metrics and identify opportunities for improvement.
• Participate in recruiting, interviewing, onboarding, and training new team members.
• Partner with internal stakeholders to support business initiatives and continuous improvement efforts.
• Support organizational changes and communicate updates effectively to the team.

Skills

Leadership

Coaching

Communication

Motivation

CRM systems

Reporting tools

Microsoft Office

Remote leadership

Team development

Tools

CRM systems

Reporting tools

Microsoft Office

Job description

ProConnect is seeking an Inside Sales Centre (ISC) Supervisor to lead and coach a remote Alaska-based team of Inside Sales Consultants. You will drive appointment-setting performance, coach for growth, and maintain a high-performance culture to meet customer experience goals.

You will oversee coaching sessions, performance reviews, and daily operations while collaborating with stakeholders on improvement initiatives and staffing coverage.