Inside Sales Supervisor & Team Coach (Remote)

Renewal by Andersen of British Columbia; Alaska; Remote; USD 60.000 - 120.000; Vollzeit

Benefits dieser Stelle

Monthly performance bonus

401(k)

Paid time off

Onboarding and leadership support

Zusammenfassung

Renewal by Andersen of British Columbia is seeking an ISC Supervisor to lead a team of Inside Sales Consultants across Alaska and BC. The role focuses on coaching, performance management, and achieving appointment-setting and customer experience goals.

You will oversee daily operations, monitor quality, conduct reviews, and ensure staffing and training align with business objectives. A remote-friendly role with leadership responsibilities offers growth within a growing organization.

Qualifikationen

• Leadership experience in call centre, inside sales, customer service, or appointment-setting environments.
• Demonstrated experience coaching, mentoring, and developing employees.
• Strong communication and interpersonal skills.
• Ability to motivate teams and drive accountability.
• Experience in a fast-paced, metric-driven environment.

Aufgaben

• Lead, coach, and develop a team of Inside Sales Consultants.
• Conduct regular one-on-one coaching sessions focused on performance and growth.
• Monitor call quality and provide constructive feedback to improve results.
• Support employee engagement, development, and retention.
• Conduct performance reviews and assist with performance management conversations.
• Foster a high-performing team environment with accountability.

Kenntnisse

Leadership

Coaching

Performance management

CRM systems

Communication

Team motivation

Tools

CRM software

Microsoft Office

Reporting tools

Jobbeschreibung

Renewal by Andersen of British Columbia is seeking an ISC Supervisor to lead a team of Inside Sales Consultants across Alaska and BC. The role focuses on coaching, performance management, and achieving appointment-setting and customer experience goals.

You will oversee daily operations, monitor quality, conduct reviews, and ensure staffing and training align with business objectives. A remote-friendly role with leadership responsibilities offers growth within a growing organization.