Remote Inside Sales Supervisor: Lead & Coach Team

Dunn Group; Juneau (AK); Remote; USD 60.000 - 120.000; Vollzeit

Benefits dieser Stelle

Monthly performance bonus

Health benefits

401(k)

Paid time off

Onboarding & leadership training

Zusammenfassung

ProConnect is seeking an ISC Supervisor to lead a team of Inside Sales Consultants, booking qualified appointments for Renewal by Andersen Design Consultants across Alaska. You will coach, develop, and monitor performance, while ensuring a high-quality customer experience and sustained results.

The role emphasizes leadership, coaching, and operational oversight in a remote environment, with schedule management and collaboration with internal stakeholders to drive improvements.

Qualifikationen

• Experience leading call centre or inside sales teams.
• Proven ability to coach, mentor, and develop staff.
• Strong communication and interpersonal skills.
• Ability to motivate teams and drive accountability.
• Experience in fast-paced, metric-driven environments.
• Comfort with CRM and reporting tools.
• Experience leading remote or hybrid teams is a plus.

Aufgaben

• Lead, coach, and develop a team of Inside Sales Consultants.
• Conduct regular one-on-one coaching sessions focused on performance and growth.
• Monitor call quality and provide feedback to improve results.
• Support employee engagement, development, and retention.
• Conduct performance reviews and assist with performance management conversations.
• Foster a high-performing, accountable team culture.
• Monitor daily call centre operations and support departmental objectives.
• Serve as Manager on Duty on a rotating basis.
• Ensure schedule adherence and staffing coverage.
• Assist with inbound/outbound activity during peak periods.
• Evaluate calls using quality standards and scorecards.
• Track team performance metrics and identify improvement opportunities.
• Participate in recruiting, interviewing, onboarding, and training new team members.
• Partner with internal stakeholders on business initiatives and continuous improvement.

Kenntnisse

Leadership experience

Coaching & development

Strong communication

Accountability & motivation

CRM systems experience

Remote team leadership

Metric-driven performance

Tools

CRM systems

Reporting tools

Microsoft Office

Jobbeschreibung

ProConnect is seeking an ISC Supervisor to lead a team of Inside Sales Consultants, booking qualified appointments for Renewal by Andersen Design Consultants across Alaska. You will coach, develop, and monitor performance, while ensuring a high-quality customer experience and sustained results.

The role emphasizes leadership, coaching, and operational oversight in a remote environment, with schedule management and collaboration with internal stakeholders to drive improvements.