Remote Inside Sales Pro: SAP, Quotes & Order Help

Molex

Bridgewater (MA)

Remote

USD 60,000 - 80,000

Full time

3 days ago

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Job summary

Molex, a global leader in connectivity solutions, is seeking a customer service professional to support the Optical Solutions Business Unit in Bridgewater, MA. You will manage orders, inquiries, and data in SAP while partnering with Sales Account Managers to keep programs moving forward.

The role offers remote work eligibility and requires alignment with Eastern Time business hours. Candidates should have strong organizational, multitasking, and communication skills, plus experience with SAP,

Qualifications

Demonstrated experience in a customer-facing service role.
Strong organization, attention to detail, and follow-up skills.
Ability to multi-task and manage a high volume of work effectively.
Strong written and verbal communication skills.

Responsibilities

Manage the status and schedule of all customer Orders, Returns, Complaints and Requests.
Ensure Customer inquiries/issues are addressed/resolved to completion.
Ensure accuracy of data and requirements in SAP.
Manage execution, requirements and maintenance of Customer Programs.
Resolve Order-related issues with intercompany departments.
Issue Quotations and follow-up on the status.
Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers.
Prepare Order, RMA and Forecast status reports.
Backup Account/Sales Managers during Travel.
Update Customer portals.
Issue open order ECOs.