Inside Sales Representative

Molex; Bridgewater (MA); Remote; USD 60,000 - 80,000; Full time

Job summary

Molex, a global leader in connectivity solutions, is seeking a customer service professional to support the Optical Solutions Business Unit in Bridgewater, MA. You will manage orders, inquiries, and data in SAP while partnering with Sales Account Managers to keep programs moving forward.

The role offers remote work eligibility and requires alignment with Eastern Time business hours. Candidates should have strong organizational, multitasking, and communication skills, plus experience with SAP,

Qualifications

• Demonstrated experience in a customer-facing service role.
• Strong organization, attention to detail, and follow-up skills.
• Ability to multi-task and manage a high volume of work effectively.
• Strong written and verbal communication skills.

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests.
• Ensure Customer inquiries/issues are addressed/resolved to completion.
• Ensure accuracy of data and requirements in SAP.
• Manage execution, requirements and maintenance of Customer Programs.
• Resolve Order-related issues with intercompany departments.
• Issue Quotations and follow-up on the status.
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers.
• Prepare Order, RMA and Forecast status reports.
• Backup Account/Sales Managers during Travel.
• Update Customer portals.
• Issue open order ECOs.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

Bachelor's degree (BA/BS)

Tools

SAP

Excel

Power BI

Job description

Your Job

At Molex, a global leader in connectivity solutions, you’ll support fast-growing, innovative businesses within our Optical Solutions Business Unit (OSBU), where speed and accuracy matter. You’ll partner closely with Sales Account Managers and customers to manage quoting, track orders, and keep programs moving forward. You’ll turn data into clear insights, stay on top of critical requests, and ensure nothing falls through the cracks. Most importantly, you’ll build strong relationships through timely, reliable support.

This position is eligible for remote work. Candidates must be available to work standard business hours aligned with the Eastern Time Zone.

Our Team

Our Bridgewater-based customer service team plays a key role in supporting Molex’s continued growth, especially within OSBU where demand and innovation are accelerating. We’re a collaborative, down-to-earth group that takes pride in showing up for each other and our customers, balancing high expectations with a supportive, team-first culture. You’ll be surrounded by people who value ownership, clear communication, and doing quality work.

What You Will Do

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports.
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

Who You Are (Basic Qualifications)

• Demonstrated experience in a customer-facing service role
• Strong organization, attention to detail, and follow-up skills
• Ability to multi-task and manage a high volume of work effectively
• Strong written and verbal communication skills

What Will Put You Ahead

• Bachelor's degree (BA/BS)
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Experience with similar optical connectivity products
• Experience in connectors, high-tech, or manufacturing industries
• Familiarity with order-to-cash processes and production environments
• Experience with Power BI or similar reporting tools

For this role, we anticipate paying $60,000 - $80,000 per year, paid hourly. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).