Inside Sales & Order Management Specialist

Molex; Fremont (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Job summary

Molex, a global leader in connectivity solutions, seeks a customer-focused professional to support the Optical Solutions Business Unit in Fremont. You will manage orders, returns, and inquiries, coordinate with SAP data, and help drive programs and quotes to resolution.

You will partner with Sales Account Managers, generate reports in Power BI, and ensure data integrity to keep programs moving forward in a fast-paced environment.

Qualifications

• Demonstrated experience in a customer-facing service role.
• Strong organization, attention to detail, and follow-up skills.
• Ability to multi-task and manage a high volume of work effectively.

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests.
• Ensure Customer inquiries/issues are addressed/ resolved to completion.
• Ensure accuracy of data and requirements in SAP.
• Manage execution, requirements and maintenance of Customer Programs.
• Resolve Order-related issues with intercompany departments.
• Issue Quotations and follow-up on the status.
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers.
• Prepare Order, RMA and Forecast status reports.

Skills

Customer service

Organization

Attention to detail

Communication

Education

Bachelor's degree (BA/BS)

Tools

SAP

Power BI

Job description

Molex, a global leader in connectivity solutions, seeks a customer-focused professional to support the Optical Solutions Business Unit in Fremont. You will manage orders, returns, and inquiries, coordinate with SAP data, and help drive programs and quotes to resolution.

You will partner with Sales Account Managers, generate reports in Power BI, and ensure data integrity to keep programs moving forward in a fast-paced environment.