Remote Inside Sales Pro - Inbound/Outbound Appointments

Ferguson; United States; Remote; USD 39,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k)

Job summary

Ferguson Enterprises, LLC is seeking an Inside Sales Representative (Contact Center Setter) to process inbound calls and respond to internet leads, scheduling in-home sales visits for Safety Specialists. This fully remote role is nationwide in the United States and requires a consultative sales approach.

Responsibilities include handling high call volumes, following a structured sales process, and maintaining contact center metrics across omni-channel tools, CRM, and MS Office.

Qualifications

• Experience in automated contact centers is preferred.
• Proven track record of phone-based sales and lead setting.
• Comfortable with consultative sales and meeting metrics.
• Strong verbal and written communication across North America geography.

Responsibilities

• Manage high volume calls (inbound and outbound) to schedule in-home sales visits.
• Follow a systematized sales process to convert leads to opportunities.
• Ensure quality assurance and maintain contact center metrics.
• Collaborate with team and use multiple software platforms during the day.

Skills

Inbound/outbound calls

Lead generation

Consultative selling

Multi-tasking

Tools

CRM software

MS Office

Cloud tools

Job description

Ferguson Enterprises, LLC is seeking an Inside Sales Representative (Contact Center Setter) to process inbound calls and respond to internet leads, scheduling in-home sales visits for Safety Specialists. This fully remote role is nationwide in the United States and requires a consultative sales approach.

Responsibilities include handling high call volumes, following a structured sales process, and maintaining contact center metrics across omni-channel tools, CRM, and MS Office.