Inside Sales Representative

Ferguson; United States; A distancia; USD 39.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k)

Descripción de la vacante

Ferguson Enterprises, LLC is seeking an Inside Sales Representative (Contact Center Setter) to process inbound calls and respond to internet leads, scheduling in-home sales visits for Safety Specialists. This fully remote role is nationwide in the United States and requires a consultative sales approach.

Responsibilities include handling high call volumes, following a structured sales process, and maintaining contact center metrics across omni-channel tools, CRM, and MS Office.

Formación

• Experience in automated contact centers is preferred.
• Proven track record of phone-based sales and lead setting.
• Comfortable with consultative sales and meeting metrics.
• Strong verbal and written communication across North America geography.

Responsabilidades

• Manage high volume calls (inbound and outbound) to schedule in-home sales visits.
• Follow a systematized sales process to convert leads to opportunities.
• Ensure quality assurance and maintain contact center metrics.
• Collaborate with team and use multiple software platforms during the day.

Conocimientos

Inbound/outbound calls

Lead generation

Consultative selling

Multi-tasking

Herramientas

CRM software

MS Office

Cloud tools

Descripción del empleo

Job Posting: For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation's top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference. If you're considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same. We are seeking an experienced, talented, and motivated Inside Sales Representative (Contact Center Setter) with a strong work ethic and an ability to thrive in a rapidly evolving business. This role is approved to be fully remote and can be based anywhere in the United States. We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you.

Pre-Requisites:

Work Schedule: Must be available to work Sunday-Thursday or Tuesday-Saturday from 11am-8pm EST. Experience working in a modern contact center with an emphasis on consultative sales, customer conversions and lead-generation.

Responsibilities:

• Manage a high volume of phone calls (outbound and inbound) using a dialer with the intention of scheduling an in-home sales visit for the Sales Closer.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer's needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Ensure quality assurance throughout the lead-setting process and maintain contact center metrics.
• Ability to collaborate with others and understand geography and lead-setting skills.

Qualifications:

• Experience working in an automated contact center is preferred.
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

At Safe Step Walk-In Tub Company, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience. - $18.71 - $29.92 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers' complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.