Remote Inside Sales & Customer Support Specialist

Light and Green; Los Angeles (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote after training

Job summary

Light and Green, a lighting manufacturer in Los Angeles, seeks an organized Inside Sales & Customer Support Coordinator to manage quotes, proforma invoices, and payment collection while handling the shared sales inbox.

Remote after training, with 1–2 month in-person training in Los Angeles. Requires 2+ years in inside sales or sales support, excellent communication, and ability to coordinate with production, shipping, and accounting.

Qualifications

• 2+ years in Inside sales, sales support, customer service, order processing, or a similar role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Highly organized with the ability to manage multiple requests and deadlines simultaneously.
• Comfortable following up with customers by email and phone.
• Strong follow-through—you don't let open quotes, unanswered questions, or pending payments fall through the cracks.
• Comfortable working independently in a remote environment.
• Proficient with email, spreadsheets, and standard business software.
• Able to learn product specifications, pricing structures, and internal processes quickly.
• Professional, personable, and customer-service oriented.

Responsibilities

• Respond promptly to quotes (RFQs) from customers, dealers, designers, contractors, and other sales contacts.
• Prepare and send accurate quotes based on product specifications, quantities, pricing, lead times, and customer requirements.
• Follow up on outstanding quotes to answer questions and move opportunities toward an order.
• Convert approved quotes into proforma invoices and coordinate next steps toward payment.
• Follow up with customers on outstanding invoices and payments.
• Maintain accurate records of quotes, orders, invoices, and customer communications.
• Coordinate with internal teams regarding product availability, lead times, pricing, shipping, and special requests.
• Help ensure a smooth transition from quote to confirmed order.
• Manage the shared sales inbox and respond to inquiries promptly.
• Identify inquiries needing escalation to sales, production, shipping, accounting, or management.
• Monitor open customer issues and follow through until resolved.

Skills

Inside sales

Sales support

Customer service

Order processing

Tools

CRM

ERP

Order management

Accounting systems

Job description

Light and Green, a lighting manufacturer in Los Angeles, seeks an organized Inside Sales & Customer Support Coordinator to manage quotes, proforma invoices, and payment collection while handling the shared sales inbox.

Remote after training, with 1–2 month in-person training in Los Angeles. Requires 2+ years in inside sales or sales support, excellent communication, and ability to coordinate with production, shipping, and accounting.